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Does Your Company Really Need a Chatbot?  Harvard Business Review

Chatbots — automated conversation systems — have become increasingly sophisticated. Should you design and deploy one that can interact with your ...

Thomas Cook reassures holidaymakers after shares plunge  BBC News

Troubled travel firm Thomas Cook has been reassuring customers who contacted the firm with concerns about holiday trips, after its share price crashed.

What Is a Reward Point Worth? It Depends  The New York Times

Some 2.75 trillion points and miles are earned each year, with many more options on where to spend them. Airline tickets and hotel rooms may be the best ...